Apollo Care Central Manchester

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed before care commenced, and assessments were detailed, person‑centred and used to inform safe care planning. The registered manager gathered information from the person, their relatives and relevant professionals to ensure the assessment reflected the individual’s physical, mental, emotional and social needs. This included understanding daily routines, communication preferences, risks, health conditions, medicines, mobility, and environmental factors within the person’s home.

Assessments were updated when changes occurred, and staff remained alert to any new risks or emerging needs. Where people’s needs fluctuated, staff recorded this clearly and adapted support accordingly. People were involved in the assessment process and encouraged to share what mattered most to them, helping staff tailor care in a way that promoted independence, dignity and safety.

People and their relatives confirmed staff understood their needs.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff delivered care and support in line with evidence‑based practice, using approaches which reflected people’s assessed needs, preferences and known conditions. Care plans provided guidance on how to support individuals safely, including strategies to manage changes in mood, anxiety, communication needs and daily routines. Staff used consistent, person‑centred methods such as clear communication, reassurance and prompting to help people remain independent and engaged.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff teams worked together effectively to deliver consistent, person‑centred care. Communication between staff was clear, structured and focused on ensuring people received safe and coordinated support. Staff shared information through staff meetings, daily notes and regular contact with the registered manager, which helped maintain continuity and ensured emerging needs were identified promptly.

Staff described positive working relationships and said they felt able to seek advice, raise concerns and support one another.

Staff members worked collaboratively with relatives, recognising their role in supporting emotional wellbeing and daily routines.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff supported people to live healthier lives by encouraging independence, promoting wellbeing and helping people maintain routines that supported their physical and emotional health. People were encouraged to make choices about their daily activities, meals and personal routines, and staff provided prompting or reassurance where needed to help them remain engaged and confident.

Staff understood the importance of consistency, clear communication and emotional support, particularly for people living with disorders such as mental health illness or autism. They used person‑centred approaches to help people manage changes in mood, concentration or stress levels, and encouraged activities that supported wellbeing, such as listening to music, maintaining personal hygiene, keeping living spaces tidy and engaging in conversations or hobbies.

Where people required prompting with personal care, staff supported them sensitively and encouraged independence wherever possible. Staff also monitored for any changes in behaviour, mood or physical health and shared this information with families or the registered manager so appropriate action could be taken.

The provider monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider had systems in place to monitor people’s outcomes and identify where improvements were needed. Staff recorded in daily notes, observations and any changes in people’s wellbeing, and this information was shared with the registered manager to support ongoing review. Care plans were regularly reviewed to ensure they remained reflective of people’s current needs, and staff contributed to these reviews by reporting any changes in mood, engagement, independence or daily routines.

When documentation gaps or inconsistencies were found, the provider took steps to address these and update care plans, so they accurately reflected assessed needs and the care delivered.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff sought consent before providing care and treatment, and people were supported to make informed decisions about their daily routines and the support they received. Staff understood the importance of gaining clear, voluntary consent and used straightforward communication to ensure people understood what was being offered. People were encouraged to express their preferences, and staff respected their choices, including when individuals wished to complete tasks independently or decline support.

Care plans described how people communicated their wishes and how staff should support decision‑making. One person told us, staff always asked permission before they provided personal care and support.