- Homecare service
Apollo Care Central Manchester
Assessment report published 1 October 2026
Contents
Ratings
Our view of the service
Date of the assessment: 31 July 2026 to 13 August 2026.
Apollo Care Central Manchester is a homecare service supporting adults over and under the age of 65, people living with dementia, people with learning disabilities, physical disabilities and those with sensory impairments.
At the time of the assessment, the service was supporting 4 people with their personal care needs. The assessment was planned due to the service not yet being rated.
We have assessed the service against the ‘Right support, right care, right culture’ guidance. This enabled us to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. We found people received care and support in accordance with the principles of this guidance.
Apollo Care Central Manchester delivered person‑centred care through strong relationships, clear communication and responsive day‑to‑day practice. Staff recognised changes in people’s wellbeing, adapted routines sensitively and worked closely with families and professionals to maintain stability, particularly for people with complex needs. Staff understood safeguarding responsibilities, felt confident raising concerns and accessed support at any time through open communication channels and out‑of‑hours availability.
The staff team worked effectively because they knew people well, used personalised strategies and shared information promptly. Digital care planning supported consistency, and partnership working with professionals which strengthened outcomes. Staff received emotional support through an open‑door culture, informal check‑ins and access to additional wellbeing resources, which helped maintain a caring and supportive environment. The service responded proportionately to complaints, using shadowing, refresher training, rota adjustments and strengthened expectations to improve practice.
Governance systems required some improvement to ensure good practice in key regulatory areas. Medicines governance required further improvement to ensure missing information on medication records was captured, reviewed and remedied, and to provide assurance that administration was recorded safely and consistently. Recruitment governance also required strengthening; application forms did not always contain full employment histories, and references were sometimes unclear regarding who provided them or in what capacity, creating a compliance gap that required action. A training improvement plan was in place which outlined actions to address overdue training modules and strengthen compliance.
The service demonstrated caring and responsive leadership. Staff felt valued, listened to and supported, and families praised reliability, partnership working and the respectful culture promoted by the registered manager. Monthly communication audits provided a structured method for reviewing documentation and improvements to documentation were fed back to staff.
People's experience of this service
People and relatives consistently described Apollo Care Central Manchester as reliable, respectful and person‑centred. They said staff arrived on time, communicated well and provided care in a way that felt safe, dignified and responsive to individual needs.
People felt safe with staff and confident raising concerns. Relatives spoke positively about the open communication with the registered manager, confirming any issues were addressed quickly and sensitively.
People said staff took their time, responded to requests and supported routines in the way they preferred. Relatives highlighted good communication around changes in condition and involvement in care reviews, including adapting care/support plans when mobility declined or pain increased.
Feedback consistently emphasised kindness, compassion and dignity. People said staff never rushed them and protected privacy, for example by drawing curtains or covering household cameras during personal care. Relatives described staff as caring, attentive and respectful, particularly when supporting people with dementia or anxiety.
Relatives described the team as reliable, consistent and supportive over several years, and told us information was provided clearly through leaflets, phone calls and direct communication.