Hatchmoor Nursing Home

Updated 9 September 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 27 August 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 9 September 2020

Hatchmoor Nursing Home is registered to provide accommodation for 64 people who require nursing and personal care. People reside over two floors, split into eight named units. The ground floor units are specifically for people living with dementia. People with nursing care needs were accommodated on the first floor. There were 57 people using the service at the time of this inspection.

This was a comprehensive inspection carried out on 18 and 20 September 2017. It was unannounced on the first day and announced on the second. At the last inspection in January 2015 the service was rated Good in all five domains. At this inspection we found the service remained Good.

Why the service is rated Good.

People who used the service were safe as the provider managed the risks to their safety and provided staff with training and support to recognise and act on any potential abuse. Comments from people using the service included, “I have safe care and like being here” and “Very safe here. No problem.” People were supported with sufficient numbers of staff and felt their needs were met. Recruitment procedures had been followed to reduce the risks of employing staff unsuitable for the role. Medicines were managed safely however we have made a recommendation to ensure best practice.

Staff received appropriate training for their roles, and had support with supervision from the management team. People’s right to make decisions about their care was respected and those people, who lacked capacity to make their own decisions, had been appropriately supported under the principles of the Mental Capacity Act 2005.

People were supported to maintain a healthy diet and fluid intake and staff were aware of peoples’ dietary needs and preferences. People had access to health professionals to promote their health and well-being.

People were treated with dignity and respect by staff who demonstrated a caring, kind and compassionate approach. Staff understood the needs of people and people and their relatives were involved in the planning of care and support. A variety of opportunities were provided for people to enable them to enjoy meaningful social interaction and reduce potential risks of social isolation.

The service had an open and inclusive culture and people, their relatives and staff were positive about the way it was managed. The provider and registered manager had established quality assurance systems and regular audits were being completed. Issues identified were addressed in a timely manner. People’s feedback was sought in order to improve the service.