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Inspection Summary


Overall summary & rating

Good

Updated 9 September 2020

Hatchmoor Nursing Home is registered to provide accommodation for 64 people who require nursing and personal care. People reside over two floors, and the accommodation is divided into eight named units. The ground floor units are specifically for people living with dementia. People with nursing care needs were accommodated on the first floor.

We found the following examples of good practice.

•All visitors to the service were only allowed to enter if they had pre-arranged their visit and followed the services guidelines and protocols. This included signing a health declaration, providing their contact details and having their temperature checked. Anyone entering the building was reminded to first wash their hands and then put on appropriate PPE.

•There was clear signage all around the building to remind staff and people living there to wash their hands and to keep to social distancing.

•There was a strict protocol for new admissions which included ensuring the person had been tested for COVID and an agreement they would need to isolate in their bedroom for 14 days.

•People were enabled to stay in touch with family and friends via face time video calls, phone calls and planned visits which were organised twice a week.

•People were given an entertainment pack for their room which included puzzles, crafts word searches and other individualised items to keep them occupied if they were isolating or choosing to remain in their room.

•The cleaning regime was robust and included deep cleaning of rooms on a rotational basis.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 9 September 2020

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 9 September 2020

Caring

Good

Updated 9 September 2020

Responsive

Good

Updated 9 September 2020

Well-led

Good

Updated 9 September 2020