Mulberry Care Limited

Updated 4 February 2026

Date of assessment: 10 March to 20 March 2026.

Mulberry Care Limited provides accommodation and personal care for up to 35 people who may have a range of care needs, including people living with dementia. At the time of the assessment, the service was supporting 33 people.

People received their medicines safely and in line with their prescriptions. There were effective systems in place to ensure risks to people were identified, assessed and managed appropriately. The provider managed recruitment safely, and ensured there were enough suitably trained, skilled and experienced staff available to meet people’s needs. Staff worked well together to provide care that was safe and responsive to individual needs.

Appropriate infection prevention and control measures were in place to help protect people from the risk of infection and cross contamination. The environment was clean, free from malodours and well maintained.

Staff demonstrated a good understanding of how to recognise and report safeguarding concerns. Where people did not have the capacity to make certain decisions themselves, staff supported them in line with the principles of the Mental Capacity Act 2005.

People had end of life care plans in place which outlined their wishes to ensure they remained comfortable. Families were supported during this time and were encouraged to spend time with their loved ones in their final days.

The management team showed a strong commitment to meeting people’s needs and encouraging their involvement in decisions about their care and the running of the service. There was a positive and open culture where people felt able to express their views. The provider had effective quality assurance systems in place to monitor the service and ensure oversight of care delivery. These systems supported the delivery of high quality and sustainable care by identifying risks, monitoring performance and responding to feedback.

The provider worked collaboratively with other services and professionals to ensure people received coordinated care. They encouraged innovative and inclusive approaches to support equality of experience, positive outcomes and an improved quality of life for people using the service. Feedback from staff, relatives and external professionals indicated the service was caring, well organised and effectively managed.

Updated 4 February 2026

People were supported by staff who were kind, compassionate and familiar with their individual needs and preferences. People and their relatives felt safe and told us staff were caring, kind and treated people with dignity and respect. One person said, “The care has been absolutely brilliant. [Person] has settled in well. [They] have been really happy and we are pleased with how things have gone”

“People felt staff listened to them and were responsive when providing care and meeting their needs. The provider offered a wide choice of activities and initiatives which included, films, music, exercise, and community visits. People were involved in their care planning, and relatives felt they were informed about their loved ones.

People told us they were happy with the service they received. They said staff understood their needs and treated them with dignity and kindness.

People said they received kind and caring support. They described staff as friendly, respectful and helpful.

People said they felt listened to. Staff asked them about their choices and supported them to stay as independent as possible. One person said, “It’s all right living here, it’s like Butlins. I feel safe.” Another said, “The staff are good at listening to you and lifting you when you are down.” A relative told us, “Where there’s a problem, we always work together to find a solution.”

People told us they felt safe and believed staff would help them quickly if needed. They said they were comfortable speaking up if they had concerns and felt these would be taken seriously.

People said they could personalise their rooms and make them feel like home. People told us staff supported them to stay in touch with family and friends and encouraged them to stay involved in the local community.