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Inspection Summary

Overall summary & rating


Updated 28 January 2020

About the service

Philia Lodge is a residential care home providing personal care to 18 people aged 65 and over at the time of the inspection. The service can support up to 20 people.

Philia Lodge provides accommodation over two floors. The building has communal areas which include a conservatory, lounge/diners and a garden for people and visitors to use.

People’s experience of using this service and what we found

People were safe living at Philia Lodge. Staff were recruited safely, and safeguarding processes were in place to help protect people from harm. Risks had been assessed and guidance was in place for staff to follow to minimise the risks identified. Care plans were detailed, person centred and evidenced that people and their relatives were consulted about their care preferences.

People were supported to take their medicines as prescribed and risks to their health and wellbeing were managed safely. The provider had robust systems to manage safeguarding concerns, accidents, infection control and environmental safety.

People benefitted from suitably trained, competent and skilled staff. Peoples healthcare and

nutritional needs were met. External professionals were complimentary about how the service worked in partnership with them.

Philia Lodge provided a person-centred service. Staff were caring and kind and had developed positive and meaningful relationships with people. People were respected and included in decisions about their care and welfare. Their privacy and independence promoted. The care provided was sensitive to people's diverse needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider's quality assurance systems were effective. The registered manager was well supported by a team of staff with clearly defined roles and responsibilities. There was an open, transparent and positive culture at the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 15 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 28 January 2020

The service was safe.

Details are in our safe findings below.



Updated 28 January 2020

The service was effective.

Details are in our effective findings below.



Updated 28 January 2020

The service was caring.

Details are in our caring findings below.



Updated 28 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 28 January 2020

The service was well-led.

Details are in our well-led findings below.