3, 8 October 2013
During a routine inspection
Care plans provided comprehensive information about the care needs of the individual. There was person centred information so that care was tailored to the individual. There was a flexible and responsive approach to ensuring care needs were being met. People told us they could not have managed without the care they received and the service was professional in its approach.
People told us they felt safe using the service. Staff we spoke with demonstrated an understanding of abuse. They were aware of their responsibilities in reporting any concerns about possible abuse.
We found there were the necessary selection and recruitment systems in place. Staff were supported to undertake their role and responsibilities professionally.
The service undertook quality assurance questionnaires so that people could provide feedback about the quality of the service they received. The service took action to address any dissatisfaction with the service.