Archived: Sussex Oakleaf Housing Association Limited - 54 Leylands Road

Updated 13 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

One inspector undertook this inspection.

Service and service type

Sussex Oakleaf Housing Association Limited – 54 Leylands Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We reviewed notifications received from the service before the inspection. A notification is information about important events which the service is required to send us by law. This enabled us to ensure we were addressing any potential areas of concern. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with two people who used the service about their experience of the care provided. We spoke with two members of staff. We also spoke with the registered manager by telephone during the inspection. We reviewed a range of records. This included two people’s care records and multiple medication records. We looked at staff records in relation to staff training and staff supervision. A variety of records relating to the management of the service were reviewed.

After the inspection:

We were sent additional evidence and information that we requested, to corroborate our judgements of the service. This included additional quality assurance and staff recruitment records.

Updated 13 February 2020

About the service

Sussex Oakleaf Housing Association Limited provides a range of short to longer term residential services across Sussex. These services offer accommodation and 24 hour support to individuals from diverse backgrounds living with enduring mental health conditions and who may have other additional support needs. 54 Leylands Road provides accommodation and support for up to six adults with mental health conditions. The home supports people of mixed ages who are largely independent and assist where needed to improve their life and skills. At the time of our inspection there were five people living at the service.

People’s experience of using this service and what we found

People were safe, there were systems and processes to maintain their safety. There was a stable staff team with a high level of staff retention. Recruitment practices were robust and staff received training appropriate to their role and the needs of the people living at the service. Staff had the skills, knowledge and confidence to effectively support people with a high level of needs.

Staff were passionate and committed to developing a service where people received genuinely person-centred care. This was evident throughout our visit. The culture at the service was warm and relaxed, we saw a caring relationship between people and staff.

The service was open and inclusive. There was a strong emphasis on putting people first. People were involved in the service within their capabilities. People assisted with meal preparation with staff support. Everyone spoke highly regarding the staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 7 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.