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Archived: Belton Lodge Nursing Home

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Inspection report

Date of Inspection: 27 September 2011
Date of Publication: 9 November 2011
Inspection Report published 9 November 2011 PDF | 60.72 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Not met this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider and carried out a visit on 27/09/2011.

Our judgement

The quality of care experienced by people who use the services were not being monitored to identify ways in which the service can be improved.

User experience

We did not get peoples’ views directly from them about this outcome. However their experiences were captured through records, other information we received from the staff, and from other people they have contact with. This information is recorded in the 'other evidence' section.

Other evidence

There was a variety of information displayed on the notice board about life in the home. These included copies of the menu, a residents’ newsletter and staff meeting minutes.

Staff said the provider visited the home every two or three months and he was coming to meet the new manager when they started next month.

Staff said they were not aware of any recent surveys sent to obtain the views of people who use the service and their relatives’ on the running of the home. We saw no information showing what people thought of the care and support they receive.

We asked staff what they thought the home did well and they told us people received good care in the home, and the low staff turnover meant staff and people using the service knew each other well.

We also asked staff what they thought could be improved and they said some of the staff working conditions needed improving. They also said they thought some new kitchen equipment was needed and they were concerned at the forthcoming reduction of staff numbers on duty.