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Archived: Belton Lodge Nursing Home

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Inspection report

Date of Inspection: 27 September 2011
Date of Publication: 9 November 2011
Inspection Report published 9 November 2011 PDF | 60.72 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider and carried out a visit on 27/09/2011.

Our judgement

People have received care and support from people who had not had their role and responsibilities properly explained to them.

User experience

We did not get peoples’ views directly from them about this outcome. However their experiences were captured through records, other information we received from the staff, and from other people they have contact with. This information is recorded in the 'other evidence' section.

Other evidence

There was no evidence to show that a recently appointed member of staff had been provided with an induction. The rota showed they had started to work as the only nurse on duty on their first shift, which was 12 hours long.

Staff said they felt they had received the training they need to carry out their duties and they were well supported. They told us that recent training they have had included moving and handling, fire safety, basic food hygiene, dementia awareness and infection control. They commented that the training was delivered in a way they found suitable for their learning.

Staff also told us they received supervision about their work and had an appraisal. They said they felt other staff they worked with were suitably trained.

There were policy and procedure manuals in the office which staff could have access to at any time. Staff said these had recently been updated by the provider and acting manager.