During our inspection of Park House Nursing Care Centre on 30 November 2012 people told us they liked living there and that they were satisfied with the care. One person said, 'This is a very warm, comfortable home.' A family member told us, 'I'd certainly recommend the home to other people, and I'd be happy to come here if I needed to.'We saw that staff treated people with respect and that people's privacy and dignity were maintained. People said that they could make choices in all areas of their lives, that there was plenty of activity going on if they wanted to join in, and that they were given opportunities to put their views about the running of the home forward to the management team.
Care records showed that staff were given guidance on people's needs and how people preferred those needs to be met. Risks were assessed and minimised and people saw other healthcare professionals to ensure their health was maintained as far as possible.
The provider had an effective recruitment procedure in place so that only staff suitable to work with vulnerable people were employed. Staff received training and support to ensure they could do their job as well as possible. Everyone we spoke with knew how to complain, and to whom, should they have needed to.
However, medicines were not managed well enough to ensure people received their medicines safely and as they were prescribed.