• Dentist
  • Dentist

Archived: LIC Dental Clinic

234-236 Hendon Way, Hendon Central, London, NW4 3NE

Provided and run by:
LIC Dental Clinic Limited

Important: The provider of this service changed. See old profile

All Inspections

9 May 2017

During a routine inspection

We carried out this announcedinspection on 9 May 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

The LIC Dental Clinic in Hendon, London provides private dental treatment to mainly Japanese patients of all ages.

Practice staffing consists of the principal dentist, one associate dentist, two dental nurses and two receptionist/translators.

The principal dentist is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

The practice is open Monday, Wednesday and Fridays 9am to 6pm, Tuesday and Thursday 2pm to 8pm and Saturday 9am to 6pm

The practice is situated in a Japanese health-care centre that also houses a GP surgery and a pharmacy amongst other health care services. The facilities include one treatment room, and a decontamination room, a shared reception/waiting area and staff.

On the day of inspection we collected 36 CQC comment cards filled in by patients. This information gave us a positive view of the practice. Patients told us that they were happy with the treatment and advice they had received.

During the inspection we spoke with the principal dentist, dental nurse and receptionist/translator. We looked at practice policies and procedures and other records about how the service is managed.

Our key findings were:

  • The practice was clean and well maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system met patients’ needs.
  • The practice had effective leadership. Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice dealt with complaints positively and efficiently.

17 April 2014

During a routine inspection

Patients' privacy was respected. Patients were able to discuss treatment, medical history, fees and other matters behind closed doors in the treatment room.

Patients we spoke with were positive about the quality of care and treatment received. One patient tod us that they were 'very satisfied' whilst another described dental care as '9 out of 10.'

Staff we spoke with demonstrated an understanding of safeguarding children and vulnerable adults. They were able to describe possible types of abuse such as physical and emotional abuse. They also knew how, and to whom, they would report safeguarding concerns.

There were effective systems in place to reduce the risk and spread of infection. The provider had a separate room to 'decontaminate' (or clean and sterilise) reusable dental instruments and staff could explain the process to be followed.

We saw that paper records were securely stored away from patient areas in lockable cabinets. We also saw that the provider had installed anti-virus software on its computer system, to avoid loss of electronic data records to computer viruses.