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Archived: Deaconstar Limited

This service is now registered at a different address - see new profile

Reports


Inspection carried out on 7 February 2014

During a routine inspection

We saw people who used the service were treated respectfully and were encouraged to express their views freely.

Where people had difficulty communicating we saw they were encouraged to communicate in other ways because pictures and magnetic letters had been provided to help them.

We saw care plans were regularly reviewed and person centred. We saw staff knew the people they were caring for well and encouraged people to be independent while being available to assist them if needed.

Staff working for the provider were appropriately trained and experienced to carry out their roles. Regular reviews were carried out and staff were fully supported.

Audits were carried out to ensure people who used the service were safe and happy in their homes. Complaints were properly addressed and people who used the service, their family and representatives were fully supported to make complaints and knew they would be listened to.

Inspection carried out on 18 February 2013

During a routine inspection

The arrangements for supporting people to make decisions about their daily lives and preferences were recorded in their care plans. Each person was supported to take appropriate risks to promote as much independence as possible.

The relationships between staff and the people who they supported in the community were good and personal support was provided in a way that promoted and protected their privacy and dignity. This was confirmed when we spoke with seven people who used the service and three staff.

Suitable arrangements were in place for handling complaints and for protecting people from abuse. There was a competent staff team who had the training, skills and experience to meet the specific conditions of the people who they supported.

Inspection carried out on 18 October 2011

During an inspection to make sure that the improvements required had been made

On this occasion we did not talk to people who use the service.

Inspection carried out on 18 May 2011

During a routine inspection

People told us that they were fully involved in the treatment and care they received.They were supported to attend social and sporting activities they enjoyed such as football matches and dances. As a group they could help choose their weekly menu.

People told us that they very happy living at the home. They enjoyed the range of activities available for them to do during the day. One person attended a local college and another worked as a volunteer at a local charity shop.

People told us that all the staff were very nice and that they could talk to them if they had any problems.