• Care Home
  • Care home

Penberth House

Overall: Good read more about inspection ratings

29 Penberth Road, Catford, London, SE6 1ET (020) 8695 0540

Provided and run by:
Penberth House Ltd

Important: We are carrying out a review of quality at Penberth House. We will publish a report when our review is complete. Find out more about our inspection reports.

Latest inspection summary

On this page

Background to this inspection

Updated 14 November 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 10 October 2017 and was unannounced. One inspector and an expert by experience carried out the inspection. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection, we reviewed information we held about the service including statutory notifications sent to us by the registered manager about incidents and events that had occurred at the service. Statutory notifications include information about important events, which the provider is required to send us by law. The provider submitted a Provider Information Return (PIR) to us. A PIR is a document that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to plan the inspection.

During the inspection, we spoke with three people using the service, a relative visiting a person, the registered manager, three care staff and the deputy manager who was involved in the day-to-day management of the home. We also contacted by telephone and spoke with three relatives who were involved in the care of people using the service.

We reviewed three people’s care records, their medicines administration records and risk assessments. We looked at staff records including recruitment, training, supervision and duty rotas. We reviewed management records of the service that included quality monitoring reports, complaints, safeguarding reports and incident and accident records.

After the inspection, we received feedback from three health and social care professionals who were involved in the care of people using the service.

Overall inspection

Good

Updated 14 November 2017

We carried out this unannounced comprehensive inspection on 10 October 2017. At our previous inspection of 4 and 8 August 2016, we found the provider and registered manager were in breach of regulations relating to fit and proper persons employed and good governance. At this inspection, we checked on these issues and found that the provider had made improvements and now met all the relevant requirements.

Penberth House is a residential care home for up to three people with mental health needs. At the time of the inspection, three people were receiving care at the service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were happy living at the service. Staff knew how to identify abuse and the safeguarding reporting procedures to protect people from potential harm.

People had risk assessments carried out on their well-being including their health, financial and social needs. Support plans contained sufficient guidance for staff about how to support people safely and to minimise the risk of harm. Staff supported positive risk taking which enabled people to live independently.

Staff were aware of the triggers to people’s behaviours and worked closely with healthcare professionals when required to support them safely.

People took their prescribed medicines and received the support they required to do so from competent staff. Staff managed people’s medicines appropriately in line with the provider’s policies and procedures.

The provider ensured the premises were safe and well-maintained. Staff knew how to minimise the risk of infection to people and followed good hygiene practices.

People received care from staff who had the knowledge and skills to meet their needs. Staff had attended the provider’s mandatory training and refresher courses to keep their knowledge and skills up to date. People were supported by staff who received regular supervision and an appraisal of their performance.

People’s care was provided in line with the requirements of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). Staff sought people’s consent to care before they provided support.

People received sufficient food and drink at the service and were encouraged to eat healthily. People were supported to maintain their mental and physical health and to access healthcare services in a timely manner.

The registered manager assessed people’s needs and developed support plans that provided information to staff on how to deliver suitable care. People using the service, their relatives (where appropriate) and healthcare professionals were involved in planning their care. Staff met with people and regularly reviewed their needs and updated the support plans to reflect any changes.

People using the service and their relatives knew how to raise a complaint about the service. The provider sought people’s views about the service and acted on the feedback.

People and staff were happy with the leadership provided by the registered manager and the person centred culture at the service. Staff were clear about their roles and responsibilities and felt supported in their work.

People’s care and support was subject to regular checks and audits. The provider and registered manager ensured they carried out improvements when necessary. Maintenance, repairs and servicing of equipment and premises were carried out when required. There was coordinated working between the provider and external agencies to enable people to access high standards of care.