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Crescent Homecare Limited Outstanding

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Outstanding

Updated 5 September 2018

This inspection site visit took place on 31 July 2018 and was unannounced.

This service is a domiciliary care agency. It provides personal care to people living in their own houses. It provides a service to older adults. On the day of our inspection there were 165 people receiving the regulated activity of personal care.

Not everyone using the service receives regulated activity; The Care Quality Commission (CQC) only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

At our last inspection we rated the service outstanding. At this inspection we found the evidence continued to support the rating of outstanding and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People were consistently supported to have choice and control over their own lives from being supported by sustained person-centred care. Person centred care is when the person is central to their support and their preferences are respected.

We found the culture of the service was extremely positive, person centred, inclusive and forward thinking. We spoke with a range of professionals, families and staff who were confident that crescent always went above and beyond their remit to enable and support people. Staff had excellent knowledge of people’s likes, dislikes, preferences, mobility and communicative needs.

The service was extremely well led, leadership, management and governance of the service assured the continual delivery of high-quality, person centred care by staff who worked within an open and fair culture.

The management was very passionate about ensuring staff were always valued highly, supported, equipped with information and empowered to be confident, attentive, caring and knowledgeable.

The service was committed to valuing community engagement and developed positive partnership working. By establishing working relationships with community groups and organisations in the local area.

The service showed continual commitment and dedication and went over and above their remit in ensuring clients received their care in adverse weather conditions.

The service had a registered manager in place. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager had extensive experience of working in the social care sector and a passion for valuing people and staff.

Staff, people who used the service, relatives and other professionals agreed that the registered manager led the service very well and was always approachable and accountable. We found they had excellent knowledge of the needs of people who used the service and clear expectations of staff. They had plans in place to make further improvements to service.

People were actively supported to maintain their independence by staff that were patient, equipped with information and knowledge and valued the importance of this.

People who used the service and their representatives were regularly asked for their views about the support through questionnaires and feedback forms and visits that were responsive and proactive.

Care plans were person-centred and covered giving members of staff and external professionals relevant information when providing care to people who used the service. Care plans were reviewed regularly with the involvement of people who used the service and their relatives.

Notifications of significant events were submitted to us in a timely manner b

Inspection areas

Safe

Good

Updated 5 September 2018

This service remained good.

Effective

Good

Updated 5 September 2018

This service remained good.

Caring

Outstanding

Updated 5 September 2018

This service remained outstanding.

Responsive

Good

Updated 5 September 2018

This service remains good.

Well-led

Outstanding

Updated 5 September 2018

This service remained outstanding.