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Archived: Fairdene Lodge Requires improvement

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 26 June 2019

About the service: Fairdene Lodge is a residential care home that was providing personal and care to 32 people aged 65 and over, most of whom were living with dementia, at the time of the inspection.

People’s experience of using this service:

The provider had not ensured that we were notified of all safeguarding incidents and when people had been deprived of their liberty, which they are required by law to do.

The quality assurance system had not identified all areas for improvement. However, the provider had recognised that improvements to this system were needed and were in the process of changing to a new system.

People and their relatives told us they were safe and well looked after. Staff understood how to identify and report any concerns about people’s safety. Risks to people were considered and appropriate measures put in place to reduce risks.

People were treated with kindness and compassion and their emotional needs were met. Staff respected people’s privacy and dignity and encourage independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service did not always support recording of this practice. When other people held legal powers to make decisions on behalf of people, this was known by staff.

The home had been redecorated to meet the needs of people living with dementia. This included signs to help people move independently around the home. Staff had worked with dementia specialists to consider the decoration and design of the home.

People’s medicines were managed safely. People’s health care needs were supported, and staff worked in partnership with health and social care professionals to ensure people received the right support. The home was kept clean and tidy and staff understood how to prevent the spread of infection.

People enjoyed the food on offer and mealtimes were social occasions. People also spent time pursuing activities both in and outside the home. People’s interests and life histories helped staff identify activities and outings they would enjoy.

People were assessed before moving into the home, and their relatives were included as appropriate. Care plans included information on what people liked to do, and their histories, as well as information about how to keep them safe and well.

Rating at last inspection: At the last inspection the service was rated Good. (1 March 2016)

Why we inspected: This was a planned comprehensive inspection.

Enforcement: There was a breach of the Care Quality Commission (Registration) Regulations 2009. Please see the 'action we have told the provider to take' section towards the end of the report.

Follow up: We will continue to monitor the intelligence we receive about this service and plan to inspect in line with our re-inspection schedule.

Inspection areas

Safe

Good

Updated 26 June 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 26 June 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 26 June 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 26 June 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 26 June 2019

The service was not always well-led

Details are in our Well-Led findings below.