People told us staff had talked to them about the care. People and relatives spoken with knew about their care plan. Relatives said that they were kept well informed about their relative when there had been concerns.All those spoken with said that staff at the home treated them with respect and one spoke of the action the manager took when concerns were raised.
People said they were able to make decisions about their day to day care such as when to get up and go to bed, to spend time alone or join in groups and where to have their meals. We saw people participating in a house meeting, making choices about what they wanted and contributed towards the running of the home. People had the opportunity to take part in all aspects of life within the home as they wished or that their capacity allowed.
One relative talked about the discussions they had with staff about their relatives care needs and the decisions agreed. Another talked about their family member living within the home and that they found the staff to be very professional and had no concerns. Staff were seen during the day offering people choices and being given time to make decisions.
People told us they felt safe living at The Chilterns. The atmosphere was seen to be relaxed and calm. People said they had the opportunity to raise concerns and could make any complaint where they had concerns. They said that communication with management was excellent.
People who use the service told us they were happy and satisfied with the care that they received. One person said 'I am very happy living there and that it was nice and much better than where they lived before'. Another said he was happy living at the home. Relatives spoken with were very complementary of the management and the staff and felt their relative was cared for.