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The Kent Autistic Trust - 118 Beaver Lane Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 1 February 2017

This inspection took place on 6 and 7 December 2016. The registered manager was given 48 hours’ notice of the inspection as people that live there are often out during the day.

The Kent Autistic Trust - 118 Beaver Lane provides accommodation and personal care for up to six people with an autistic spectrum condition. At the time of the inspection there were six people living at the service. Accommodation is provided on two levels. It is set in a residential street in Ashford, within easy reach of local shops, doctors’ surgery and pubs. One person lives in a flat on the ground floor, which can be accessed from the house, but has its own front door. The ground floor also contains another flat and one bedsit for another person, both choose to use the communal facilities of the main house. In addition there are three single bedrooms with ensuite toilets and wash hand basins on the second floor. There is a communal bathroom and a shower room, kitchen, laundry and lounge/diner, which have doors to the enclosed garden at the rear of the property. There is parking available at the service as well as on street parking.

The management of the service was overseen by a board of trustees for The Kent Autistic Trust. Trustees and the chief executive officer for the trust visited the service regularly.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received their medicines when they should and medicines were handled safely. Staff took a proactive and ‘can do’ attitude and approach to risk and as a result people were enabled to do the things they wanted to in a safe way, such as going on holiday to a theme park in France.

The service provided outstanding care and support to people enabling them to live as fulfilled and meaningful lives as possible. People, relatives and professionals were universally positive about the service received.

The service was innovative and used assistive technology to enable people to be as independent as possible, such as sensory mats and key pads. People were able to have privacy and independence with staff accessible nearby. Those that had previously challenged services were able to live their life to their fullest potential.

The leadership and coaching provided by the registered manager and provider’s team ensured that staff had a full understanding of people’s support needs and had the skills and knowledge to meet them. Training records were up to date and staff received regular supervisions and appraisals. The provider worked with other organisations to ensure staff received current and best practice training and information. Staff were very positive about the support they received from managers and enjoyed working for the provider. All staff demonstrated passion and commitment to providing the best possible care and opportunities for people to live life to the full.

People had positive relationships with support staff that knew them well. There were enough staff available to meet people’s needs and give individual care and support. People were supported to maintain relationships that were important to them and went out and about into the local and wider community as they wished.

There was a strong emphasis on person centred care. People were supported to plan their support where possible and they received a service that was based on their individual needs and wishes. The service was flexible and responded to changes in people’s needs.

Care plans detailed people preferred routines, their wishes and preferences. They detailed what people were able to do for themselves and what support was required from staff to aid their independence wherever possible. People wer

Inspection areas

Safe

Good

Updated 1 February 2017

The service was safe.

People received their medicines safely and when they should.

People were encouraged to live life to their full potential and any risks associated with people’s support was managed safely. The provider had an effective system to manage accidents and incidents and learn from them so they were less likely to happen again.

People were fully protected by robust recruitment processes, which they were involved in. There were sufficient numbers of staff to meet people’s individual support needs.

Effective

Outstanding

Updated 1 February 2017

The service was outstanding in ensuring the service people received was effective.

People received support from staff that skilled, trained and knowledgeable in meeting people’s individual needs. The provider worked in partnership with organisations known for their best practice. Staff received coaching and support from managers to ensure they delivered support in line with best practice.

Staff knew people well and were able to communicate effectively with them so as to encourage and enabled people make their own informed choices and decisions.

People’s health needs were met. Staff worked closely with health professionals to ensure people benefited from good health.

Caring

Outstanding

Updated 1 February 2017

The service was outstanding in providing caring staff to support people.

The registered manager, senior managers and staff were committed to a strong person centred culture.

Relatives felt staff went the extra mile to provide a compassionate and enabling care.

People were always treated with dignity and respect and staff adopted a kind and caring approach.

Responsive

Outstanding

Updated 1 February 2017

The service was outstandingly responsive.

Detailed care plans reflected people’s support routines and their wishes and preferences.

People felt comfortable if they needed to complain and went to staff when with their concerns, which were taken seriously and used to improve people’s lives. People had opportunities to provide feedback about the service they received, which was used to improve the service.

People were actively encouraged to live fulfilled lives and get out and about into the community and undertook activities they enjoyed.

Well-led

Outstanding

Updated 1 February 2017

The service was outstandingly well-led.

There were thorough systems to audit and identify any possible improvements to continually improve the service. The registered manager and senior managers promoted a very open and inclusive culture and knew each person and staff member well.

The registered manager, senior managers and the provider promoted strong values and a person centred culture. Staff were committed to delivering person centred care and managers ensured this was consistently maintained.

The service worked effectively in partnership with other organisation to keep abreast of current good practice. There was strong emphasis on development and improvement, which benefited people and staff.