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The Kent Autistic Trust - 30 The Close Good

Inspection Summary


Overall summary & rating

Good

Updated 28 June 2019

About the service:

The Kent Autistic Trust – 30 The Close is a small care home for up to six people with learning disabilities and/or autistic spectrum disorder aged 18 years and over. There were four people living at the service at the time of inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service:

The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways; staff recognised that people had the capacity to make day to day choices and supported them to do so. People were encouraged to be independent. People were engaging in the community, for example using their local community to utilise ordinary community resources, shops, access leisure activities and to access day services and recreational activities to ensure they had a good day. People were also supported to take holidays.

The provider and staff were very responsive and worked continuously to make improvements to the service and provide people with high quality care. The provider and staff demonstrated a detailed knowledge of the people they supported and over time had developed trusting relationships with them, so that people felt safe receiving support. The provider had been responsive to people’s needs and had supported people with understanding and processing the death of loved ones in a way they understood. Staff had recognised that people were unhappy in some situations and had supported them to make positive changes to their environment which resulted in people being happy. People were happy and smiling, relatives were very happy with the service. One relative said, “We are very happy. He is very happy and they take good care of him.”

The service was well-led. The management team knew people very well, the registered manager spent time on shift working with people and staff. The management team carried out the appropriate checks to ensure that the quality of the service was continuously reviewed, improved and evolved to meet people’s changing needs. The provider promoted an open culture and was a visible presence in the service, staff felt supported by the provider and the registered manager, they felt listened to and valued. Relatives were surveyed for their views and felt these were acted upon. The provider had a strong set of values that were embedded into each staff member's practice and the way the service was managed. Staff were committed and proud of the service.

Staff were well trained and received consistent support and guidance. For people, this meant that they were always placed at the heart of decisions about the way in which they received support. Support plans guided staff in the support they provided to people in accordance with their needs and preferences. People were provided with individualised care and support as well as activities both in the service and in the community to keep them occupied and stimulated. A relative told us, “Staff are experienced and have a good knowledge of autism.”

People received a safe service and were protected from harm, staff had a detailed understanding of individual risks and danger for each person. Staff understood the measures in place to keep people safe. People were supported by enough staff with the right skills and knowledge to understand their needs and provide support in a person-centred way. The provider took care in their selection of staff, and all required checks helped e

Inspection areas

Safe

Good

Updated 28 June 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 28 June 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 28 June 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 28 June 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 28 June 2019

The service was well-led

Details are in our Well-Led findings below.