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ExtraCare Charitable Trust Yates Court Good

Inspection Summary

Overall summary & rating


Updated 9 April 2019

About the service: ExtraCare Charitable Trust Yates Court is an extra care housing service. It is registered to provide support to older people living in their own homes. The service consisted of 95 self-contained apartments within one communal building. At the time of our inspection 32 people were receiving support with personal care.

People’s experience of using this service: People were part of a very vibrant community with opportunity to engage in an exceptionally wide range of meaningful activities. Staff had taken time to learn about people and their life history. People were encouraged to use their life experience to lead peer groups in a variety of activities which reflected their interests and skills. This had impacted positively on their own wellbeing and that of the people joining in the group activities. Additional specialist staff delivered personalised care that ensured the best possible outcomes for people’s physical and mental wellbeing. Day to day care was planned and delivered in a way that fully reflected people’s preferences, likes and dislikes. People were involved in all aspects of their care including writing and reviewing their care plans. Clear complaints procedures were in place; all concerns were fully investigated in line with this. The registered manager was very open and transparent in the way complaints were addressed ensuring people were aware of the actions taken.

Staff safeguarded people from abuse. Risks to people were assessed and action taken to address them. The provider ensured suitable staff were employed by undertaking appropriate checks. There were sufficient staff to ensure there were no late or missed calls. People received support to take their medicines safely.

Staff felt they had a good level of support from the management team. Staff had regular training to ensure they had the right skills for their job. People received the support they needed to eat and drink enough to stay healthy. Staff ensured people could access healthcare services and the provider employed a wellbeing nurse to provide people with day to day support on site. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People were happy with the support they received from staff. People were treated with dignity and respect and were encouraged to maintain their independence as much as possible.

The registered manager and senior staff carried out regular checks to ensure the quality of the service. If any issues were identified, actions were taken to ensure improvements were made and lessons learned. Staff spoke positively about the management and leadership team. Systems were in place to ensure the voices of people, relatives and staff were heard and we saw evidence of this in action.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at

Rating at last inspection: The rating at the last inspection was good. (Report published 13 May 2016.)

Why we inspected: This inspection was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit in line with our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas



Updated 9 April 2019

The service was safe.

Details are in our Safe findings below.



Updated 9 April 2019

The service was effective.

Details are in our Effective findings below.



Updated 9 April 2019

The service was caring.

Details are in our Caring findings below.



Updated 9 April 2019

The service was exceptionally responsive.

Details are in our Responsive findings below.



Updated 9 April 2019

The service was well-led.

Details are in our Well-Led findings below.