ExtraCare Charitable Trust Rosewood Court

Updated 10 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection was completed by one inspector.

Service and service type: The Extra Care Charitable Trust Rosewood Court is a supported living complex. It provides personal care to people living in their own flats and provides a service to older adults. Not everyone using the service received the regulated activity ‘personal care’. The Care Quality Commission (CQC) only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection, 25 people were receiving this type of service.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: The inspection was announced. We gave the provider 48 hours’ notice because we needed to be sure the registered manager was available. On 15 April 2019 we visited the onsite office location to meet with the registered manager and review records. We were also able to visit three people within their own flats.

What we did: We reviewed information we had received about the service, including information within the Provider Information Return (PIR). This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We looked at other information received from the provider, such as statutory notifications about incidents and events the provider must notify us about. We also sought feedback from other professionals who work with the service. We took the information into account when we inspected the service and made the judgements in this report.

During our inspection we spoke with the registered manager, the area manager, and three members of care staff. We visited and spoke with three people who were using the service. We checked the care records for three people using the service, and examined other records relating to the management of the service. These included three staff recruitment files, staff training and supervision records, policies and procedures and quality monitoring information.

Updated 10 May 2019

About the service: The Extra Care Charitable Trust Rosewood Court is a supported living complex. The service provides personal care and support to older people. People either own their property on site or have a tenancy agreement.

People’s experience of using this service:

• People received safe care and were protected against avoidable harm, abuse, neglect and discrimination.

• Risks to people’s safety were assessed and strategies were put in place to reduce the risks.

• The recruitment practices ensured only suitable staff worked at the service.

• Staff were employed in sufficient numbers to meet people’s needs.

• Where the provider took on the responsibility, people’s medicines were safely managed.

• Staff received training that enabled them to have the skills and knowledge to provide effective care.

• Staff received ongoing support from the registered manager.

• Where the provider took on the responsibility, people were supported to maintain good nutrition and hydration.

• People were treated with kindness, compassion and respect.

• Staff encouraged people to maintain their independence.

• People and their relatives were involved in the care planning and reviews of their care.

• People's needs were assessed, and the care provided met their needs.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

• Systems were in place to continuously monitor the quality of the service.

• The service worked in partnership with outside agencies.

Rating at last inspection: Good (report published October 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner. For more details, please see the full report which is on the CQC website at www.cqc.org.uk