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ExtraCare Charitable Trust Rosewood Court Good

Inspection Summary


Overall summary & rating

Good

Updated 10 May 2019

About the service: The Extra Care Charitable Trust Rosewood Court is a supported living complex. The service provides personal care and support to older people. People either own their property on site or have a tenancy agreement.

People’s experience of using this service:

• People received safe care and were protected against avoidable harm, abuse, neglect and discrimination.

• Risks to people’s safety were assessed and strategies were put in place to reduce the risks.

• The recruitment practices ensured only suitable staff worked at the service.

• Staff were employed in sufficient numbers to meet people’s needs.

• Where the provider took on the responsibility, people’s medicines were safely managed.

• Staff received training that enabled them to have the skills and knowledge to provide effective care.

• Staff received ongoing support from the registered manager.

• Where the provider took on the responsibility, people were supported to maintain good nutrition and hydration.

• People were treated with kindness, compassion and respect.

• Staff encouraged people to maintain their independence.

• People and their relatives were involved in the care planning and reviews of their care.

• People's needs were assessed, and the care provided met their needs.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

• Systems were in place to continuously monitor the quality of the service.

• The service worked in partnership with outside agencies.

Rating at last inspection: Good (report published October 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner. For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 10 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 10 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 10 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 10 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 10 May 2019

The service was well-led.

Details are in our Well-Led findings below.