Archived: ExtraCare Charitable Trust Camoys Court

Extra Care Charitable Trust - Camoys Court are registered to provide personal care. People are supported with their personal care needs to enable them to live in their own homes and promote their independence. At the time of the inspection the service supported 30 people in their own homes.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff and the registered manager understood their responsibilities to keep people safe where abuse may be suspected.

People’s risks were assessed. Staff knew people’s needs and carried out support in a safe way whilst they ensured that people’s independence was promoted.

The registered manager had a system in place to monitor incidents and accidents and actions had been taken to lower the risks and ensure that people were protected from the risk of further occurrences.

There were enough suitably qualified staff available to meet people’s assessed needs. The provider had an effective system in place to monitor the staffing levels against the needs of people who used the service.

We found that people's medicines were managed and monitored in a way that kept people safe from harm.

Staff received regular training which ensured they had the knowledge and skills required to meet people’s needs. Staff told us that they felt supported by the registered manager.

People consented to their care and where they were unable to consent mental capacity assessments had been carried out in line with the Mental Capacity Act 2005 (MCA). Staff showed they understood and applied the requirements of the MCA. This ensured that when people had the ability to make decisions for themselves, their decisions were respected. It also ensured decisions were made in people’s best interests if they were unable to do this for themselves.

People were supported to eat and drink sufficient amounts and staff understood people’s dietary needs when they supported people with their diet.

People were supported to access health professionals and referrals for advice were sought by the registered manager, which ensured people’s health and wellbeing was maintained.

People received care that was caring and compassionate and they were enabled to make choices about their care. People’s dignity was maintained when they received support from staff.

People were involved in the planning and review of their care, which was planned and carried out in a way that met their preferences.

People told us they knew how to complain and the provider had an effective system in place to investigate and respond to complaints.

People and staff were able to approach the registered manager and staff felt supported to carry out their role.

People’s feedback was sought and acted on by the registered manager to make improvements to the quality of care people received.

Effective systems were in place to assess, monitor and manage the service. The registered manager was continually looking for areas to improve the quality of the service.

The registered manager worked in partnership with key agencies to promote and maintain good working relationships.

Everyone spoke well of the service one person said, 'I am very happy here, they all look after us so well. A visitor told us, 'They have a plaque here that says you are only a stranger once. This really is true; they are brilliant and always ready to talk to you. If they don't know something they will find an answer.'

We found people using the service were safe because the staff were given clear instructions, support, training and guidance. People told us they were treated with care and compassion and the staff responded well to their needs or concerns.

We saw information regarding capacity and consent was in place. This meant the provider could demonstrate how arrangements to seek people's consent to care or treatment had been agreed in the person's best interests.

We found that medication was administered safely.

The provider had systems in place to check on the quality of the care people received. The service was well led because the registered manager supported the staff team, had quality monitoring systems in place and managed risks effectively.

During our inspection we spoke with four people using the service and three staff on duty. People using the service told us that they felt safe. We observed the way staff interacted with people and saw positive relationships. The staff were able to identify the signs of abuse and knew what to do if they had any concerns.

We looked at the recruitment procedures for staff and found that suitable systems were in place to protect people.

The provider had systems in place to check on the quality of the care people received. Complaints were responded to and the provider acted upon concerns to improve the service.