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ExtraCare Charitable Trust Verona Court Good

Inspection Summary

Overall summary & rating


Updated 16 August 2019

About the service

Verona Court provides personal care for people aged 55 and over. People receive care and support in their own individual flats in a purpose built complex. There are communal facilities including a dining room and activity room. At the time of our inspection, there were 31 people receiving personal care and support.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were protected from the risk of harm and abuse as staff knew how to identify and report safeguarding concerns. People’s risks were assessed and managed in a safe way by a staff group who knew people well. Staff promoted the prevention and control of infection by wearing correct equipment and adhering to policy and procedures. Medicines were managed safely.

People’s needs were assessed and planned for in line with legislation and good practice guidelines. People received support to maintain a balanced diet and had access to healthcare professionals and services as required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring and treated people in a way that promoted their independence, privacy and dignity.

Care and support was personalised to meet the needs, wishes and preferences of people. People were supported to take part in activities that were tailored to people’s interests. People knew how to make a complaint if necessary.

There was a registered manager in post who was committed to meeting the service values through improving and sustaining good practice. The registered manager worked well with other agencies and professionals to provide quality care and support for people.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (report published 6 July 2016).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for ExtraCare Charitable Trust Verona Court on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 16 August 2019

The service was safe.

Details are in our safe findings below.



Updated 16 August 2019

The service was effective.

Details are in our effective findings below.



Updated 16 August 2019

The service was caring.

Details are in our caring findings below.



Updated 16 August 2019

The service was responsive.

Details are in our responsive findings below.



Updated 16 August 2019

The service was well-led.

Details are in our well-Led findings below.