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ExtraCare Charitable Trust Sunley Court Good

Inspection Summary


Overall summary & rating

Good

Updated 15 August 2018

This announced inspection took place on 14 June 2018. At our last inspection, on 19 and 20 April 2016 the service was rated Good.

At this inspection, we found the service remained Good in Safe, Caring, Responsive and Well-led. The service had progressed to Outstanding in Effective giving it an overall rating of Good.

Sunley Court provides care and support to people living in specialist 'extra care' housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented, and is the occupant's own home. People's care and housing were provided under separate contractual agreements. The Care Quality Commission (CQC) does not regulate premises used for extra care housing. This inspection looked at people's personal care and support services.

Not everyone living at Sunley Court was receiving personal care. CQC only inspects the service being received by people provided with 'personal care', help with tasks related to personal hygiene and eating. Where they do receive personal care we also consider any wider social care provided. At the time of our inspection there were 24 people receiving personal care.

Sunley Court is situated in a purpose-designed building in Kettering. There were 40 one bedroomed apartments. These were either rented or part of a shared ownership scheme. There was a range of on-site facilities including a restaurant, gardens and social and quiet lounges.

The service had a registered manager. This is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There was an all-inclusive approach to assessing, planning and delivering care and support. It demonstrated a holistic approach to assessing people’s needs to ensure their physical, mental health, social and financial needs were identified. The service looked for innovative approaches to care and support, and how it should be delivered. Training was tailored to meet people's individual needs and the provider recognised that the on-going development of staff skills, competence and knowledge was central to ensuring high-quality care and support.

People experienced extremely positive outcomes regarding their health and wellbeing. There were champions within the service who actively supported staff to make sure people experienced good healthcare outcomes leading to an exceptional quality of life. A well-being advisor was available to support people with anything that could affect their health and wellbeing and action was taken quickly to address this. There was a specially trained staff member who was called The Locksmith. They worked with outside agencies to support people living with dementia and offered tailored activities for people living with dementia-related conditions. The whole focus of people's care was individualised and centred around promoting people's independence as well as their physical and mental well-being.

People continued to feel safe at the service and staff knew how to protect them from harm. Managers and staff monitored people’s well-being and took preventative action to keep them safe. There were enough staff on duty to support people and meet their needs. Staff supported some people with their medicines and this was done safely. Staff were trained in infection control and wore PPE (personal protective equipment) to reduce the risk of the spread of infection or illness.

Staff demonstrated their understanding of the Mental Capacity Act, 2005 (MCA) and they gained people's consent before providing personal care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported

Inspection areas

Safe

Good

Updated 15 August 2018

The service remained safe.

Effective

Outstanding

Updated 15 August 2018

The service was very effective.

There was a very comprehensive approach to assessing, planning and delivering peoples care and support. The service contributed to the development of best practice and good leadership.

The service had innovative and creative ways of training and developing their staff that made sure they put their learning into practice to deliver care that meet people's individual needs.

The service empowered people to make choices about their health and how it should be monitored and managed. The well-being advisor ensured links with health and social care services were maintained and ensured excellent outcomes for people.

Caring

Good

Updated 15 August 2018

The service remained caring.

Responsive

Good

Updated 15 August 2018

The service remained responsive.

Well-led

Good

Updated 15 August 2018

The service remained well-led.