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ExtraCare Charitable Trust Sunley Court Good

All reports

Inspection report

Date of Inspection: 20 July 2011
Date of Publication: 13 October 2011
Inspection Report published 13 October 2011 PDF


Inspection carried out on 20 July 2011

During a routine inspection

People that used the service at Sunley Court told us that they were fully involved in the decision making on the support they required. People we spoke to told us that care workers supporting them were polite and respectful. Their dignity is always preserved when care workers provide personal care support. One person using the service said �The support I receive is good and the nurses and care workers are always cheerful.� �Staff are polite and helpful.� Everyone we spoke with said that their privacy is always respected. The care workers ensure personal care is undertaken so that their dignity is protected. People said that they felt safe due to the security of the building. They also said that care workers made them feel protected from abuse. People living at Sunley Court said that they were involved within the service. "We are invited to give our views on the quality of the service." Everyone was very positive about the care and support they received. They were happy living at Sunley Court.