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ExtraCare Charitable Trust Brunswick Gardens Village Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 6 June 2019

About the service: ExtraCare Charitable Trust Brunswick Gardens Village is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of the inspection, the service supported 82 people who lived in apartments or bungalows on the Brunswick Gardens Village site, which is located in Sheffield.

ExtraCare Charitable Trust Brunswick Gardens Village has an office on site from where the domiciliary care service is managed and provides care and support, to some of the tenants, on a prearranged basis at certain times during the day. People’s care and housing were provided under separate contractual agreements. The Care Quality Commission (CQC) does not regulate premises. This inspection looked at people's personal care and support services. Not everyone living at Brunswick Gardens Village was receiving personal care. CQC only inspects the service being received by people provided with 'personal care', help with tasks related to personal hygiene and eating.

People’s experience of using this service:

Without exception, people told us they enjoyed living at Brunswick Gardens Village.

People received a comprehensive assessment of their care and support needs which gave clear guidance on the support people needed. Care was personalised and flexible so that each person's support reflected their preferences. People were supported to attend a range of groups and activities. The range of activities on offer was extensive and varied providing outstanding choices which supported people to live meaningful, active and fulfilling lives.

People using the service felt safe. Staff received training to enable them to recognise signs of abuse and felt confident in how to report them. People had risk assessments in place to enable them to be as independent as possible. People were able to remain independent whilst their safety and well being were balanced and promoted.

We saw outstanding examples of when people had been supported to maintain a healthy life and how this had significantly improved their lives. The provider’s policies and systems ensured people were supported to have maximum choice and control of their lives and were supported in the least restrictive way possible.

People received care and support that was evidently person-centred. We received unanimous feedback of the positive impact this had on people and how they had changed people’s lives. We saw excellent examples of how the care and support people received enriched their lives through meaningful activities. The service was proactive in its response to concerns or complaints and people knew how to feedback their experiences.

Innovative approaches to support people living with dementia and other conditions were embedded in the service.

The service was well led by an experienced long-standing management team.The registered manager planned and promoted holistic, person-centred, high-quality care resulting in excellent outcomes for people. The values and culture embedded in the service ensured people were at the heart of the care and support they received.

Staff told us they received excellent support from management and they recommend the service to their loved ones. There was a very open and transparent culture and people were empowered to voice their opinions. Without exception, people told us the service was well-managed.

Rating at last inspection: ExtraCare Charitable Trust Brunswick Gardens Village was last inspected in October 2016 and was rated good.

Why we inspected: We inspected this service in line with our inspection schedule for services currently rated as good.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any information is received that we need to follow up we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 6 June 2019

The service remains safe.

Details are in our Safe findings below.

Effective

Outstanding

Updated 6 June 2019

The service was extremely effective.

Details are in our Effective findings below.

Caring

Good

Updated 6 June 2019

The service remains caring.

Details are in our Caring findings below.

Responsive

Outstanding

Updated 6 June 2019

The service was extremely responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 6 June 2019

The service remains well-led.

Details are in our Well-Led findings below.