Rose Villa Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives spoke positively about staff. Comments from people included, "The staff always make sure I have a good day" and "The staff are wonderful and genuinely have my relatives best interests at heart. There have been many occasions when they (staff) have contacted me to keep me informed, which I really appreciate. I have no issues at all with the staff."

People received support from staff who treated them with patience, dignity and respect. Staff showed a good understanding of each person’s preferences and personality and explained how they encouraged people to make choices and maintain control over their day-to-day lives.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s individual needs were considered and respected, giving consideration to any diverse needs in relation to sexuality, culture or religion. Staff were knowledgeable about people’s diverse needs and shared examples with us about specific individual needs. For example, staff described how they supported and respected people's sexual orientation and preferences, ensuring care was delivered in a way that promoted dignity, choice, and inclusion.

The management team and staff had a good understanding of people’s individual histories, life experiences, preferences, and daily routines. People were encouraged and supported to make decisions about how they wished to live their lives, with care delivered in accordance with their choices and preferences. One person told us, “Staff respect my privacy and support me when I want, not when is convenient for them."

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff demonstrated a good understanding of people’s personalities, preferences, and individual needs. Improvements had been made to ensure people received appropriate and consistent support, including when medication was required to support behaviours. Staff were able to recognise when people needed additional support and took timely action, reducing delays and promoting continuity of care.

Communication between staff and people had improved, enabling staff to better understand and respond to people’s preferences, wishes, and how they chose to spend their time. Staff were more consistent in offering support that promoted people’s overall wellbeing and independence. People were provided with increased opportunities for meaningful, person-centred engagement, helping to enhance motivation, emotional wellbeing, and quality of life.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We saw staff treating people with kindness, respect and sensitivity when offering support. Care plans had improved and contained more detailed information about people’s needs. However, further work was needed to make sure staff always follow the guidance in care plans and that people’s care is regularly monitored and reviewed.

We found improvements in how staff responded when people needed assistance. Staff were present throughout the shared areas of the service, allowing them to notice when people needed support and respond promptly.

We observed that call bells were answered quickly. When people required urgent assistance, staff responded without delay to check on their wellbeing and provide the support they needed.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Since the last assessment, there have been significant improvements in how staff are supported, trained, and work together as a team. Staff told us they felt well supported in their roles and spoke positively about the management team. One staff member said, “The registered manager and [Name of deputy manager] are very good at supporting us with things.” Another told us, “The staff team is so much better, we work well together and the registered manager is really fair.”

The registered manager has made sure staff have access to the training and support they need to do their jobs well. Staff had regular one-to-one meetings with the management team, giving them opportunities to talk about their work, discuss any concerns, and identify any further support or training they may need.