New Barn Close Surgery

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

This is the first inspection for this service since a change in its registration with CQC. This key question has been rated as good.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Leaders and staff had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. Staff were encouraged to share ideas and changes had been made to the practice following feedback in the staff survey. This included improving the way administration tasks were completed by recruiting additional staff, time blocked out for training and monthly training meetings.

The service had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. Staff said leaders were approachable and responded to any concerns raised. The leadership team worked with other practices in the primary care network and were engaged in the development of primary care services within the local area.

Leaders fostered a positive culture where people felt they could speak up and their voice would be heard. Staff were aware of how to raise concerns and knew they would be listened to.

Leaders valued diversity in their workforce. They work towards an inclusive and fair culture by improving equality and equity for people who work for them. Policies and procedures to promote diversity and equality were in place.

Leaders and staff had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They act on the best information about risk, performance and outcomes, and share this securely with others when appropriate. Leaders and managers supported staff, and staff we spoke with were clear on their individual roles and responsibilities.

Leaders met with staff to complete appraisals and performance reviews. Staff could access all required policies and procedures. Leaders held regular practice meetings with staff, during which they discussed clinical concerns and emerging risks. Managers clearly recorded any actions arising from these meetings and ensured they shared these with staff. Staff took patient confidentiality and information security seriously.

Leaders clearly understood and carried out their duty to collaborate and work in partnership, and services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement. The provider worked with other practices within their primary care network to offer extended access, and flu and covid vaccination programmes. Leaders and staff contributed health information articles for the local monthly magazine. As part of extending access to patients, staff had arranged health-related talks for patients on Saturday mornings. These included a talk by a consultant cardiology on the use of statins (a type of medication used to lower cholesterol in the blood).

Leaders focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. As a teaching practice, GPs actively contributed to safe, effective practice and research.