New Barn Close Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity, and respect.

This is the first inspection for this service since a change in its registration with CQC. This key question has been rated as good.

This service scored 85 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Arrangements were in place to promote patients’ privacy. National GP Patient Survey data reflected people felt listened to and were treated with kindness, with 95% of the people who responded saying they were treated with care and concern by the healthcare professional they saw.

Staff treated people as individuals and made sure people’s care, support and treatment met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s communication needs were met to enable them to be fully involved in their care.

Staff promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment, and wellbeing. The practice used a care coordinator to support people to access the services they needed so they could live well and as independently as possible in their own homes.

Staff listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern, or distress. They were able to refer people on for specialist support such as services for carers and mental health support.

Leaders cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they felt valued by leaders. Leaders had taken steps to recognise and meet the wellbeing needs of staff, which included the necessary resources and facilities for safe working, such as regular breaks and rest areas. Staff were provided with wellbeing contacts and could be referred to occupational health if needed. Staff reported being supported if they were struggling at work. We saw team building and social events such as outings and barbeques were established within the practice.