Aspen Lodge Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff told us the service was a good place to work. Comments included: “I’m treated well at work; I have no problems. We’re a good bunch, we help each other out and I like working here”, “We’re encouraged to raise anything through supervisions and appraisals” , “They have introduced a get together every three months which helps build the team morale, but we are always free to speak to or raise concerns.”

The provider had structures and policies in place to support workforce well-being and enablement. Posters for access to mental health support and self-guided tools available to staff were displayed on notice boards at the provider’s office. The registered managers told us of their open-door policy, this sentiment was echoed by staff who spoke highly of the registered managers’ approachable attitude and daily check ins on staff wellbeing .