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Archived: ExtraCare Charitable Trust Beacon Park Village Good

The provider of this service changed - see new profile

Inspection Summary

Overall summary & rating


Updated 14 October 2016

We inspected this service on 14 September 2016. This was an announced inspection, and we telephoned the provider two days prior to our inspection in order to arrange home visits with people. At our last inspection in September 2013, the provider was meeting the regulations we looked at.

ExtraCare Charitable Trust is registered to provide personal care support to older people who live in their own apartments within the housing complex. There are 135 apartments and at the time of our inspection, 39 people received personal care support visits.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe having support from the service and within their home environments. They were supported by staff who had good knowledge and understanding about protecting people from harm and abuse. Staff knew how to respond to any concerns and were confident at doing this. Risks to individuals were assessed, reviewed and managed and staff followed plans to protect people from harm. There were enough staff to meet people’s needs. Recruitment processes ensured that staff were safe to work with people and medicines were managed to reduce the risks associated with them.

People received support from staff who had the necessary knowledge to carry out their roles. Staff received training and support to develop their skills. People were able to make decisions about their support and staff sought their consent before care was provided. People were able to make choices about the food they ate and were supported to maintain their health and wellbeing.

Staff supported people in a kind and caring manner and people had developed positive relationships with them. People were involved in making decisions about their day to day care, and staff promoted their independence. People were treated with dignity and their privacy was respected.

People were involved with the planning of their support, and their care was responsive to their needs. Support was provided in an individual manner and peoples care plans were personal to them. People were supported to pursue activities that they enjoyed. They were aware of how to raise any concerns and complaints were dealt with in an open and timely manner.

The service was well managed and there were systems in place to monitor the quality of the service. This was through feedback from people who used the service, their relatives, staff and a programme of audits. These were used to drive continuous improvement within the service.

Inspection areas



Updated 14 October 2016

The service was safe.

People were protected from harm and were kept safe by staff who understood how to recognise abuse and knew what actions to take. Risks to individuals were managed and staff took actions to minimise them. There were enough staff to meet people�s needs and keep them safe. The provider had safe recruitment processes in place and people�s medicines were managed safely.



Updated 14 October 2016

The service was effective.

People were supported by staff who had the skills to carry out their roles. Staff received regular training and support to ensure they could meet people�s needs. People made their own decisions about their care and support and staff gained people�s consent. People were supported to have a balanced diet and maintain their health.



Updated 14 October 2016

The service was caring.

People were treated with kindness and staff supported people in a caring manner. People were supported by staff who knew them well and were encouraged to be independent. People�s privacy and dignity was respected and promoted.



Updated 14 October 2016

The service was responsive.

People contributed to the planning of their care. They received support that was individual to them and responsive to their needs. People were able to participate in activities that they enjoyed. People knew how to raise any concerns and the provider listened and acted upon any feedback.



Updated 14 October 2016

The service was well led.

The provider encouraged people to be involved with the development of the service and the management team promoted and open culture. Staff felt supported by the management and people found them to be approachable. There were effective systems in place to assess, monitor and improve the quality of care people received.