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Archived: ExtraCare Charitable Trust Beacon Park Village Good

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Inspection report

Date of Inspection: 26 July 2011
Date of Publication: 18 August 2011
Inspection Report published 18 August 2011 PDF

Overview

Inspection carried out on 26 July 2011

During an inspection looking at part of the service

We visited the service in May 2011 and left one compliance action in relation to prevention and control of infections in line with new guidance. We carried out this visit to ensure the service had complied with this action.

During our visit in May 2011 people told us that they were very happy with the service they received and the staff supported them in a way which involved them. People said that staff helped them with tasks to help maintain their independence such as washing and dressing, help to go to bed and being involved various activities.

Each person had a plan of care which they kept in their homes and had been developed and agreed with them. They told us that their key worker discussed each area of the plan with them each month and made changes to give appropriate support.

People told us they continued to make decisions about their care, how to spend their time and managed their own finances. People said living in the village gave them an opportunity to live independently in a safe environment and were pleased they had chosen to move into the village.

People told us that they knew the staff well and could talk to them about anything. They said staff were respectful and always checked with them before giving support or delivering any personal care. People told us staff generally called within the agreed time and provided the support as requested by them.

People were confident about whom they could raise concerns with and that their concerns would be addressed and could raise their concerns at any time or at residents meetings. People played an active role in village life and committee meetings and could influence developments in the village.

All the information we received from people was positive and therefore we did not need to revisit this during the follow up review undertaken in July 2011.