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Archived: ExtraCare Charitable Trust Beacon Park Village Good

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Inspection report

Date of Inspection: 3 May 2011
Date of Publication: 6 June 2011
Inspection Report published 6 June 2011 PDF

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Overview

Inspection carried out on 3 May 2011

During a routine inspection

People told us that they were very happy with the service they received and the staff supported them in a way which involved them. People said that staff helped them with tasks to help maintain their independence such as washing and dressing, help to go to bed and get up in the morning, being involved in activities and medication.

Each person had a plan of care which they kept in their homes and had been developed and agreed with them. They told us that their key worker discussed each area of the plan with them each month and made changes to give appropriate support.

People told us they continued to make decisions about their care, how to spend their time and managed their own finances. People said living in the village gave them an opportunity to live independently in a safe environment and were pleased they had chosen to move into the village.

People told us that they knew the staff well and could talk to them about anything. They said staff were respectful and always checked with them before giving support or delivering any personal care. People told us staff generally called within the agreed time and provided the support as requested by them.

People were confident about whom they could raise concerns with and that their concerns would be addressed and could raise their concerns at any time or at residents meetings. People played an active role in village life and committee meetings and could influence developments in the village.