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Inspection report

Date of Inspection: 4 March 2011
Date of Publication: 13 October 2011
Inspection Report published 13 October 2011 PDF

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People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Meeting this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

Our judgement

Personal records were accurate, fit for purpose, held securely and remain confidential.

User experience

One person said, "The staff here are good, they help me when I need it , but let me make my own decisions as far as I am able".

Another person said, "I like living here, we go to the theatre and football matches".

Other evidence

We looked at a sample of care plans These were person centred and comprehensive. They included how to meet people's health needs and also included person's wants and aspirations for the future. The plans had been reviewed, with evidence to confirm that advocacy services had been consulted where appropriate.

We saw that all care records were being stored securely and in line with the Data Protection Act 1998