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Inspection report

Date of Inspection: 4 March 2011
Date of Publication: 13 October 2011
Inspection Report published 13 October 2011 PDF

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People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

Our judgement

The provider cooperated with others involved in the care and support of people who used the service.

User experience

One person said, "The staff here are good, they help me when I need it , but let me make my own decisions as far as I am able".

Another person said, "I like living here, we go to the theatre and football matches".

Other evidence

During our visit we examined a sample of care records. The records showed involvement of health and social care professionals such as speech and language therapists, physiotherapists, occupational therapists, district nursing services and consultants. We also saw that care managers and relatives took part in individual care reviews. The records showed that care plans were discussed and relatives were asked about their level of satisfaction with the service.