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Hollymount Residential and Dementia Care Centre Good

Inspection Summary

Overall summary & rating


Updated 30 July 2021

About the service

Hollymount Residential and Dementia Care Centre is a residential care home and at the time of the inspection was providing personal and nursing care to 27 people aged 60 and over. The service can support up to 38 people.

People’s experience of using this service and what we found

People who lived in the home and their relatives were positive about the way the home was run and the quality of care provided. People told us they felt safe living in the home and that staff were kind and caring.

We were assured regarding the measures in place to protect people from the risk of cross infection Arrangements were in place to enable people to safely receive visitors. Staff had been safely recruited and there were enough staff on duty to meet people’s needs in a timely manner. Medicines were safely managed, and the provider had processes to record and investigate accidents and incidents to ensure lessons were learned.

Staff received the training, supervision and support necessary to provide people with effective care. Care records were detailed and provided good information for staff about how to meet people’s needs in the way they wanted. Systems were in place for staff to monitor people’s nutritional needs. People told us they enjoyed the food provided for them. The chef had introduced themed days to encourage people to eat a wide variety of food. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care records included assessments of people’s capacity to make specific decisions, including whether to participate in the monthly testing regime for COVID-19. Where necessary, best interest decisions had been made to ensure people received the care they required.

The provider had systems to assess and monitor the quality of the service. People spoken with were very positive about the registered manager and the way the service was led. Staff felt people received high quality care and would be happy to recommend the service to members of their own family.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 15 April 2020). The provider completed an action plan after the last inspection to show what they would do and by when to improve. We also carried out an unrated targeted inspection to look at the infection prevention and control measures in place (published 25 November 2020).

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We carried out an unannounced comprehensive inspection of this service on 9 and 10 March 2020. Two breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve staffing levels and to ensure they were following the principles set out in the Mental Capacity Act.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Effective and Well-led which contain those requirements. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspec

Inspection areas



Updated 30 July 2021

The service was safe.

Details are in our safe findings below.



Updated 30 July 2021

The service was effective.

Details are in our effective findings below.



Updated 30 July 2021


Requires improvement

Updated 30 July 2021



Updated 30 July 2021

The service was well-led.

Details are in our well-led findings below.