Archived: The Oving Clinic

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We assessed this service on 27 March 2024. The Oving Clinic offers specialist diagnosis, with some investigations on site, and treatment which varies from manual therapy, manipulation, massage, and personalised exercise therapy. This assessment was undertaken due to information of concerns received about a never event. The information shared with CQC about unsafe medicine administration indicated potential concerns and about the management of risk. We have not previously rated this service. This assessment did not cover all parts of our Single Assessment Framework, therefore we have only updated scores and ratings for those areas which we have assessed. We will carry out future assessments to cover other parts of the Framework and will update our website with our findings.’ We assessed 2 quality statements across safe and well-led key questions. At this assessment, we found areas for improvement around safe handling of medicines and systems and processes. We found 2 breaches of the legal regulations in relation to safe care and treatment and governance. The provider had not told us about incidents notifiable under legislation. The provider had not ensured the staff with specific responsibilities were trained to undertake roles. Medicine systems and processes were not always safe, and governance systems and audits were not effective in identifying or addressing areas for improvement. However, patients were supported to have choice and control and felt confident to approach the provider with feedback on their care. We have asked the provider for an action plan in response to our concerns. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.