- Community healthcare service
Archived: The Oving Clinic
Assessment report published 17 June 2025
Contents
Ratings - Community health services for adults
Our view of the service
Date of Assessment: 27 Mar to 13 May 2024 The Oving Clinic offers specialist diagnosis, with some investigations on site, and treatment which varies from manual therapy, manipulation, massage, personalised exercise therapy and injection interventions. This assessment was undertaken was prompted in part by information shared with CQC about unsafe medicine administration which indicated potential concerns about the management of risk. We have not previously rated this service. The service was last inspected in 2014 where it met regulation. This assessment did not cover all parts of our Single Assessment Framework, therefore we have only updated scores and ratings for those areas which we have assessed. We will carry out future assessments to cover other parts of the Framework and will update our website with our findings. We assessed a number of quality statements across the safe and well-led key questions. We found 1 breach of the legal regulations in relation to safe care and treatment and governance. The provider had not ensured the staff with specific responsibilities were trained to undertake roles. Medicine systems and processes were not always safe, and governance systems and audits were not effective in identifying or addressing areas for improvement. However, patients were supported to have choice and control and felt confident to approach the provider with feedback on their care. We have asked the provider for an action plan in response to our concerns. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. We have not previously rated this service.
People's experience of this service
The 5 patients we spoke with praised the staff at the clinic. Patients felt safe when they were receiving treatment and although a member of staff was always present, they felt able to request to be accompanied by a relative or to have a chaperone. Information leaflets about treatments offered at the clinic were available to patients. Clinicians discussed, advised treatment verbally and patient’s consent was always sought before treatment was delivered. Treatment goals were always discussed and reviewed during appointments and their GPs were updated on treatment. Patients felt confident to approach the clinic with concerns, although they had no experience of making complaints. While patients were positive about the treatment they had at the clinic, our assessment found elements of care that did not meet the expected standards.