You are here

Archived: Care Management Group - 361 The Ridge Requires improvement

The provider of this service changed - see new profile

Inspection Summary

Overall summary & rating

Requires improvement

Updated 21 November 2019

About the service

Care Management Group – 361 The Ridge is a residential care home providing personal care to 11 people living with a learning disability at the time of the inspection.

The service was a large home, bigger than most domestic style properties. The service can support up to 12 people in one adapted building. This is larger than current best practice guidance. However. the size of the service having a negative impact on people was mitigated by the building design fitting into the residential area and the other large domestic homes of a similar size. There were deliberately no identifying signs outside to indicate it was a care home. Staff did not wear uniforms and therefore were not immediately identifiable as care staff when coming and going with people.

People’s experience of using this service and what we found

Quality assurance checks and the governance of the service was not always robust. There had been a delayed response to a person’s changing needs. This had led to delays in the person receiving the right healthcare support. People and their relatives’ feedback about the service had not always been acted on or responded to. There was a lack of management oversight of incidents and accidents that meant there was an increased risk of reoccurrence. Notifications had not always been submitted to CQC.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. However, when people had authorised Deprivation of Liberty Safeguards (DoLS) this was not always known by staff. The manager recognised this as an area in need of improvement.

People told us they felt safe. Staff understood safeguarding, types of abuse and how to report any concerns they had about people’s safety and well-being. People received their medicines safely and were protected by the prevention and control of infection.

People and staff had positive relationships. Staff interactions with people were kind and caring and showed they knew people well. People were treated with dignity and respect, their independence respected and promoted.

There were enough staff available to support people. There were staff vacancies at the time of the inspection and the manager was continuing to recruit new staff. Staff new to the service were supported with induction and then ongoing training and supervision. The staff team met regularly together to discuss the service.

People needs and wishes were assessed before they moved into the service. Care plans included various aspects of people’s lives including life histories, their likes and dislikes and health conditions. When people had specific health conditions these were well planned for. People were supported to access healthcare professionals.

The service applied the principles and values of Registering the Right Support. This is to ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them maintaining their current independence and having opportunities to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 11 November 2016).

Why we inspected

This was a planned inspection based on the previous rating.


We have identified a breach in relation to good governance at this inspection.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan for the provider to understand what they w

Inspection areas



Updated 21 November 2019

The service was safe.

Details are in our safe findings below.



Updated 21 November 2019

The service was effective.

Details are in our effective findings below.



Updated 21 November 2019

The service was caring.

Details are in our caring findings below.



Updated 21 November 2019

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 21 November 2019

The service was not always well-led.

Details are in our well-Led findings below.