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Archived: Care Management Group - 361 The Ridge Requires improvement

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Inspection report

Date of Inspection: 29 May 2014
Date of Publication: 2 July 2014
Inspection Report published 02 July 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 May 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

The staff we spoke with told us that were supported in their roles. Comments included "I like working here", "I feel supported" and "It was hard going last year but the new management team is good and supportive".

Staff told us that they got the training they needed. One staff member said "I get a lot of training" and another told us "I have completed all my training". We looked at the training records which showed that required training in areas such as food hygiene, moving and handling and infection control was either up to date or had been booked. Specialist training in areas such as epilepsy, autism and diabetes had also been completed by some staff. One member of staff told us they had attended recent training in communication and added that they had put those skills into practice. This meant that staff were provided with the skills needed to carry out their roles effectively.

There was an induction process for new staff. We spoke with a staff member who had started recently. They told us that they spent two days first two days looking at paperwork and being introduced into the home. They then had one week shadowing other staff in order to become familiar with people who used the service. The staff member told us they were "Enjoying it".

We looked at a supervision planner for the month which showed that all staff had a booked supervision. The staff we spoke with confirmed that they had supervision each month. We looked at a sample of recorded supervisions which showed that topics for discussion included team work, safety and reflection on practice. Where any actions were needed these were noted and a timescale given for review. This meant that staff had private and confidential time with a manager to discuss any issues or ideas.

Staff told us that there were team meetings each month. We looked at the last team meeting minutes dated 14 April 2014 which showed that the main topics discussed were about ensuring improvements to the service were maintained. Regular team meetings meant that staff had a forum to discuss work issues together.