Archived: Care Management Group - Brickfield Road

We found the provider worked in co-operation with other professionals to support people with their health and welfare needs.

The management of medicines was carried out in accordance with safe practices. We saw that there were appropriate arrangements in place to ensure people received prescribed medicines in accordance with their needs.

We found that there was an effective recruitment process in place so people could be confident the right people were employed in the service.

We found that people who used the service and their families were supported to raise any concerns. We saw that concerns were dealt with effectively and in a timely way.

one of their number to visit his family. We were told that residents "liked living in the service" and that they "liked the staff". We were told by one resident that they would "speak to the manager" if they were unhappy about anything. We saw the safeguarding policy which was accessible to all staff. We found that staff had appropriate training in safeguarding. We saw that there were enough qualified and experienced staff and that the deployment of staff was flexible to meet individual needs. One resident told us that they "liked the staff".

We found that there is a comprehensive quality monitoring system which was used to set action plans for improvements and was also incorporated in supervision of the manager by the Regional Director.