You are here

Care Management Group - 37 Lewes Road Good

Inspection Summary


Overall summary & rating

Good

Updated 13 January 2017

The inspection took place on 17 November 2016 and was announced.

37 Lewes Road is registered to provide supported living accommodation for up to ten people who live with complex learning disabilities. There were ten people living at 37 Lewes road at the time of this inspection.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

When we last inspected the service on 22 November 2013 we found the service was meeting all the required standards. At this inspection we found that the service continued to meet the regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

People felt safe living at 37 Lewes Road. Staff demonstrated they knew how to keep people safe and risks to people's health and safety were assessed and where possible risks were mitigated to help keep people safe. People's needs were met in a timely way by sufficient numbers of staff who were experienced and had the skills to meet people’s needs effectively. The provider had a robust recruitment processes which helped to make sure that potential staff were suited to work in a supported home environment. People were supported to take their medicines and there were checks in place to make sure staff worked in a way which supported good practice.

Staff were supported through individual supervision meetings with their line manager and told us they were well supported and felt valued and motivated. People received support to eat and drink a varied diet with sufficient amounts to maintain their health and wellbeing. People were supported to access a range of healthcare professionals including GP's, Hospital appointments and dental health care was maintained.

People were very positive about the staff and management team who they said were extremely caring and supportive. Staff knew people’s individuals' care and support requirements and routines very well and people were involved in the development and review of their care and support plans as much as they could.

The provider had systems and processes in place to receive feedback about the service from people who used the service, their family members and staff. There was a complaints policy in place however no complaints had been made. People told us they discussed anything that concerned them and things were resolved.

The managers and staff worked in a way that supported an open and transparent approach and people were central to everything at the service. People knew the manager and spoke with them regularly. The provider had systems in place to monitor the quality of the care and support provided at the service and was keen to make continual improvements.

Inspection areas

Safe

Good

Updated 13 January 2017

The service was safe.

Staff were aware of potential abuse and how to report any concerns.

There were adequate staff on duty at all times to meet peoples needs safely.

People were supported by staff who had been recruited via a robust recruitment process.

People’s medicines were managed safely.

Effective

Good

Updated 13 January 2017

The service was effective.

People received support from staff who received training and support.

Staff obtained people’s consent before supporting them.

People were assisted to eat and drink sufficient amounts to maintain their health.

People were supported to access a range of health care professionals when required.

Caring

Good

Updated 13 January 2017

The service was caring.

People were treated in a kind, caring and compassionate way.

Staff knew peoples needs and wishes well and supported them accordingly.

People’s dignity and privacy was promoted and respected.

Responsive

Good

Updated 13 January 2017

The service was responsive.

People participated in hobbies and activities that were of interest to them both at the service and in the community.

People were involved in decisions about their care where possible.

Feedback was obtained in order to support continual improvements and people were listened to.

Well-led

Good

Updated 13 January 2017

The service was well-led.

People were positive about the overall management of the home.

The provider had a range of systems and processes in place to monitor the quality of the service.

The service was focused on putting people first and was open, transparent and inclusive.