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Care Management Group - Longdown Road Good

All reports

Inspection report

Date of Inspection: 6 August 2012
Date of Publication: 4 September 2012
Inspection Report published 4 September 2012 PDF

Overview

Inspection carried out on 6 August 2012

During a routine inspection

We were not able to speak to most people using the service because they had complex needs which meant they were not able to tell us their experiences. However, we used a range of other methods to gather information about this service.

We spoke to one person using the service. They told us that they did not like going out a lot but did enjoy going for a drive. They told us that they enjoyed going to the shops to buy their clothes.

We spoke to one relative and one visitor of the people who were using the service. One person told us that their relative liked living there and staff �always seem nice towards them.�

We spoke to one person who visited on a weekly basis. They told us that there was always a �Homely feel to the place� and �Staff seem to go that bit extra� to make people feel comfortable.