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Care Management Group - 290 Dyke Road Good

Inspection Summary


Overall summary & rating

Good

Updated 13 March 2019

About the service: Care Management Group – 290 Dyke Road is a residential care home providing personal care to five people living with learning and physical disabilities at the time of the inspection. The home is single storey with access to a garden at the rear. There is a shared lounge and conservatory area.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

•At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns.

•The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways; promotion of choice and control, independence and inclusion. People’s support focussed on opportunities to gain new skills and maintain current independence and work toward more independence.

•Staff knew people, their needs, wishes and abilities well.

•People were treated with kindness and compassion and received personalised care.

•People’s independence was promoted. Staff supported people to use assistive technology to increase their independence. For example, a large touch button in place of a doorbell.

•People’s needs and any risks were assessed and planned for. Staff had a positive approach to risk, and balanced this with ensuring people had opportunities suitable for them.

•People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible; the systems in the service supported this practice.

•People, their relatives, staff and other professionals were involved in the development of the service.

•Specialist needs that people had, such as health conditions or nutritional needs, were supported. Staff had training to ensure they could meet people’s needs, and their competency to do so was assessed.

•Staff were recruited using safe recruitment practices. When joining the service, they were supported with induction, and this support continued with regular training and supervision.

•Staff worked in partnership with health and social care professionals to ensure people received the right support.

•The quality assurance framework supported the registered manager to continuously learn and improve.

Rating at last inspection: At the last inspection the service was rated Good (22 April 2016).

Why we inspected: This was a planned inspection to confirm that this service remained Good.

Follow up: We will continue to monitor the intelligence we receive about this home and plan to inspect in line with our re-inspection schedule for those services rated Good.

Inspection areas

Safe

Good

Updated 13 March 2019

The service remained safe

Details are in our Safe findings below.

Effective

Good

Updated 13 March 2019

The service remained effective

Details are in our Effective findings below.

Caring

Good

Updated 13 March 2019

The service remained caring

Details are in our Caring findings below.

Responsive

Good

Updated 13 March 2019

The service remained responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 13 March 2019

The service remained well-led

Details are in our Well-Led findings below.