You are here

Care Management Group - 31 Egmont Road Good

Inspection Summary

Overall summary & rating


Updated 4 September 2019

About the service:

31, Egmont Road is a 'care home' providing personal care and accommodation to people living with moderate to complex learning disabilities. The service can support up to six people. The care home accommodated five people the time of this inspection in one adapted building. There was a mix of male and female adults who had been living in the home for more than two years and up to ten years for some people. Their ages ranged from mid 20s to middle age.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and / or autism to live meaningful lives that include control, choice and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found:

Relatives told us people were safe living in this home and that staff were kind to people.

Staff received training to do with safeguarding adults that helped them keep up to date with best practice. Staff followed clear safeguarding procedures that helped to protect people from harm.

Risks to people, including those associated with their healthcare needs, were assessed and plans were in place to reduce them.

Whistleblowing procedures were in place and displayed on notice boards for all to see. Staff told us they were confident any concerns they reported would be dealt with appropriately.

Appropriate infection control procedures were in place and staff received training with food hygiene.

Staff rotas and staffing levels were appropriate to meet people's needs and safe recruitment practices were in place.

People’s medicines were stored, administered, recorded and audited appropriately. The provider had appropriate policies and procedures in place to support people safely with their medicines as prescribed.

Comprehensive needs assessments were carried out and there was sufficient detail and personalisation in the care plan to ensure the person's needs were met in a personalised way.

The manager ensured staff completed training to ensure they were able to meet people’s needs effectively. Support was provided appropriately for staff with regards to their professional roles.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Records showed people were supported to have their health needs met, with access to health professionals as required.

Relatives of people told us their relationships with the staff team was good. They said their privacy and dignity was respected. They also said they were able to express their views and preferences and staff responded appropriately.

There were systems in place to ensure concerns and complaints were responded to in an appropriate way.

Quality assurance processes were in place that monitored practice and procedure by staff, however some improvements in developing the quality assurance systems were needed and the provider was in agreement with this. The provider worked collaboratively with other agencies and organisations to meet people’s needs.

For more details, please see the full report which is on the CQC website at

Rating at the last inspection

At the last inspection the service was rated Good (27 January 2017published ).

Why we inspected:

This was a planned inspection in line with our inspection schedule.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect s

Inspection areas



Updated 4 September 2019

The service was safe.

Details are in our Safe findings below.



Updated 4 September 2019

The service was effective.

Details are in our Effective findings below.



Updated 4 September 2019

The service was caring.

Details are in our Caring findings below



Updated 4 September 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 4 September 2019

The service was well-led.

Details are in our Well-Led findings below.