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Care Management Group - 95 Parchmore Road Good

Inspection Summary


Overall summary & rating

Good

Updated 13 December 2017

This inspection took place on the 30 October 2017 and was unannounced.

95 Parchmore Road is a residential care home that provides accommodation and personal support for up to five adults with a learning disability. There were five men using the service at the time of our inspection.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good. The registered provider demonstrated they continued to meet the regulations and fundamental standards.

People continued to feel safe and well cared for at the service. Risks relating to people's care and support had been assessed and minimised as far as possible. Detailed behaviour plans were in place for people whose actions were assessed as being a risk to themselves and others. Staff completed relevant training on how to support people positively with their behaviours. Staff knew how to recognise and report any concerns they had about people’s care and welfare and how to protect them from abuse.

There were enough staff to support people and the provider followed safe recruitment practice to employ suitable staff. People received effective care and support with their needs because staff received ongoing training to keep their knowledge and skills up to date.

People continued to live in a home that was kept clean and well maintained. Regular checks were carried out on the environment and equipment to ensure it was safe and fit for use.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were encouraged to be independent and staff respected their privacy and dignity.

Staff knew people well and how they preferred to be supported. Care plans provided comprehensive information about people's care needs, their likes, dislikes and preferences. People were supported to express their views and were involved in making decisions about their care. Staff understood the different ways people communicated and used communications tools to support their involvement in care planning.

People enjoyed varied social and leisure opportunities that interested them. Staff worked flexibly to support people with their preferred interests, activities and hobbies. The service promoted and supported people's contact with their families and friends. People and relatives were encouraged to share their views and opinions of the service. Arrangements to deal with complaints were in place should they arise.

People were supported to keep healthy and their nutritional needs and preferences were met. Any changes to their health or wellbeing or accidents and incidents were responded to quickly. Referrals were made to other professionals as necessary to help keep people safe and well. People received their medicines safely and when they needed them.

There was an established registered manager who continued to provide effective leadership. The management of the home was open and transparent. Staff understood their roles and responsibilities and followed the provider’s values when supporting people.

The provider used effective systems to monitor the quality and safety of the service and had ongoing plans for improving the service people received. Where improvements were needed or lessons learnt, action was taken. Feedback from people who used the service, relatives, and staff was used to improve their experience.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 13 December 2017

The service remains Good.

Effective

Good

Updated 13 December 2017

The service remains Good.

Caring

Good

Updated 13 December 2017

The service remains Good.

Responsive

Good

Updated 13 December 2017

The service remains Good.

Well-led

Good

Updated 13 December 2017

The service remains Good.