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Archived: Care Management Group - 109 Higham Road

Reports


Inspection carried out on 18 July 2013

During a routine inspection

We spoke with four people that used the service and one relative. People we spoke with told us that they liked living at the home. They told us that they were encouraged to express their views and make choices and that they decided what they did each day.

People were involved in a wide range of activities. One person we spoke with said, ‘’ I helped with the some cleaning today and will help with the lunch before going into town.’’

Care staff we spoke with explained their role in the home which included how they supported people that used the service to achieve an independent lifestyle.

We found that people's support plans were detailed and took account of people's individual needs and how this would be supported.

We looked at the provider’s quality assurance systems and found that there were suitable arrangements in place to monitor and improve the service.

When we visited we found that the provider was registered for the regulated activities of diagnostic and screening procedures and treatment of disease, disorder or injury. We however found that the manager was registered only in respect of the regulated activity accommodation for persons who require nursing or personal care. The registered manager told us that they did not carry out diagnostic and screening procedures or treatment of disease, disorder or injury. We have advised the provider to have these regulated activities removed from their conditions of registration.

Inspection carried out on 24 October 2012

During a routine inspection

People who used this provider told us that they were encouraged to express their views and make choices. One relative we spoke with said ‘‘they really care for them here in a friendly approachable way’’ One person living at the home told us that staff were ‘’very good’’ in encouraging outside activities. Another person we spoke with told us about the ‘’brilliant support’’ they received when they attended their horticulture and animal husbandry course at the local college. We saw that people’s support plans were detailed and took account of people’s individual needs and how this would be supported. We saw that the provider took adequate steps to protect the people they cared for and their carers from harm. The provider showed us their quality assurance programme which made sure the safety and comfort of the people they cared for were maintained and any problems quickly resolved

Reports under our old system of regulation (including those from before CQC was created)