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Care Management Group - 101 Cheam Road Good

Inspection Summary

Overall summary & rating


Updated 5 March 2020

About the service:

101, Cheam Road is registered to provide care and accommodation for up to seven people with a learning disability and autism. The aim is to help people to live with more independently in the community.

At the time of this inspection there were five people accommodated in one adapted building. Each had their own room, ensuite accommodation and shared communal space. The house was near the town centre and people were able to access community services easily.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found:

People told us they continued to feel safe with the service they received. Relatives confirmed this with us.

Staff received training to do with safeguarding adults and the provider followed clear safeguarding procedures that helped to protect people from harm.

People had risk assessments and risk management plans to reduce the likelihood of harm. Staff knew how to use the information to keep people safe and work with them positively to help them be as independent as possible.

The provider ensured there were safe recruitment practices to help protect people from the risks of being cared for by staff assessed to be unfit or unsuitable. There were sufficient staff to meet people's needs.

Safe medicines management processes were in place and people received their medicines safely.

Whistleblowing procedures were in place and displayed on notice boards for all to see. Staff told us they were confident any concerns they reported would be dealt with appropriately.

Effective infection control procedures were in place and staff received training with food hygiene.

Comprehensive needs assessments were carried out and there was sufficient detail and personalisation in the care plan to ensure the person's needs were met in a personalised way.

The registered manager ensured staff completed training to ensure they were able to meet people’s needs effectively. Support was provided appropriately for staff with regards to their professional roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Records showed people were supported to have their health needs met, with access to health professionals as required.

The registered manager and staff spoke about the people they supported with care and kindness.

The service was responsive to people’s needs. Staff worked together with people and their relatives to provide care and support to people to meet their individual needs. Staff were passionate about encouraging people to stretch their boundaries and to make safe but positive steps to advance their wellbeing and their life opportunities.

Staff understood people well and were able to provide consistent, supportive care which reduced people's anxieties and helped them engage in opportunities both they and their relatives told us they only once dreamt about achieving. Staff demonstrated good interpersonal skills in their communication with people. Staff were cheerful and showed tolerance and patience. They supported people to make their own decisions and gave people the tools they needed to overcome the difficulties they faced.

Assessments and care plans included details of people’s preferences and wishes for care and support. They told us they were fully involved in

Inspection areas



Updated 5 March 2020

The service was safe.

Details are in our Safe findings below.



Updated 5 March 2020

The service was effective.

Details are in our effective findings below.



Updated 5 March 2020

The service was caring.

Details are in our caring findings below.



Updated 5 March 2020

The service was exceptionally responsive.

Details are in our responsive findings below.



Updated 5 March 2020

The service was well-led.

Details are in our well-led findings below.