Background to this inspection
Updated
18 May 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 29 January 2015. One inspector carried out this inspection.
Before our inspection we reviewed the information we had about the service. We looked at the notifications that the provider had sent us. A notification is information about important events that the provider is required to send us by law. We looked at the report from the previous inspection held on 09 June 2014.
During the inspection we spoke with four people who used the service. We also spoke with the registered manager, a deputy manager, and three care staff. We carried out observations. Following the inspection, we spoke with two relatives of people who used the service and one health and social care professional who visited the service.
We reviewed the care records and risk assessments for three people who lived at the home. We checked medicines administration and reviewed how complaints were managed. We looked at training records, and reviewed information on how the quality of the service was monitored and managed.
Updated
18 May 2015
We carried out an unannounced inspection at Kings Walden Villas on 29 January 2015. This service provides accommodation and personal care for up to 7 people with learning disabilities. At the time of our inspection there were 5 people living at the service.
There was a registered manager in place at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
At our last inspection in 09 June 2014 we found the service was not meeting required standards in relation to cleanliness and infection prevention and control. The provider sent us an action plan identifying how they were going to address these shortfalls and told us they were going to meet the standards by 31 July 2014. At this inspection, we found that the registered manager had taken appropriate action to meet these standards.
People were safe and were able to raise any concerns they had with the staff or the manager.
There were effective processes in place to protect people and accidents and incidents were managed well to enable preventative action to be taken. People’s medicines were managed appropriately.
There were sufficient, skilled staff that were well trained and used their training effectively to support people appropriately and protect them from any harm or abuse. The staff understood and complied with the requirements of the Mental Capacity Act 2005 (MCA) and the associated Deprivation of Liberty Safeguards.
People were supported to eat well and were encouraged to choose healthier food options to maintain their health and well-being.
Staff were caring and respected people’s privacy and dignity. People had access to advocacy groups and services. They were supported to make decisions and were involved in assessing their needs and planning their care. Staff supported people to follow their hobbies and interests and maintain relationships that were important to them.
People were aware of the provider’s complaints system and information about this was available in easy read format.
The manager was approachable. Staff knew and understood the provider’s vision and values which were embedded into everything they did to support people. Staff were supported by the manager, were aware of their roles and responsibilities and accepted accountability for their actions.
The manager had effective systems in place to monitor the quality of the service. The provider had introduced a self-assessment programme to review the quality of care provided at the home and this was regularly checked by the provider’s regional manager.