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Inspection Summary


Overall summary & rating

Good

Updated 27 April 2017

This unannounced inspection took place on 1 March 2017 and 21 March 2017.

HFT Trust Hollycroft provides accommodation and personal care for up to eight people with learning disabilities. At the time of the inspection, there were seven people being supported by the service.

The service has a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were risk assessments in place that gave guidance to staff on how risks to people could be minimised and how to safeguard people from the risk of possible harm.

The provider had effective recruitment processes in place and there were sufficient staff to support people safely. Staff understood their roles and responsibilities and would seek people’s consent before they provided any care or support. Staff received supervision and support, and had been trained to meet people’s individual needs.

People were supported by caring and respectful staff who knew them well. Relatives we spoke with had described the staff as kind and caring. People were supported to go into the community and pursue their interests.

People had been assessed, and care plans took account of their individual needs, preferences, and choices. Staff supported people to access health and social care services when required.

The provider had a formal process for handling complaints and concerns. They encouraged feedback from people and acted on the comments received to continually improve the quality of the service. The provider also had effective quality monitoring processes in place to ensure that they were meeting the required standards of care.

Inspection areas

Safe

Good

Updated 27 April 2017

The service was safe.

There were sufficient staff to meet people’s individual needs safely.

People were supported to manage their medicines safely.

There were systems in place to safeguard people from the risk of harm.

There were robust recruitment systems in place.

Effective

Good

Updated 27 April 2017

The service was effective.

People’s consent was sought before any care or support was provided.

People were supported by staff that had been trained to meet their individual needs.

People were supported to access health and social care services when required.

Caring

Good

Updated 27 April 2017

The service was caring.

People were made to feel as though they mattered and staff took the time to get to know people so they could provide person centred care.

People could make their own decisions and were encouraged to maintain their independence where it was possible.

Responsive

Good

Updated 27 April 2017

The service was responsive.

People’s needs had been assessed and appropriate care plans were in place to meet their individual needs.

People’s welfare was key and staff responded to people’s changing needs quickly.

The provider routinely listened to and learned from people’s experiences to improve the quality of care.

The provider had an effective system to handle complaints.

Well-led

Good

Updated 27 April 2017

The service was well led.

Quality assurance systems were in place and helped ensure consistently good standards were maintained.

The registered manager was committed to providing an excellent service that benefited everyone.

The provider had an open and inclusive culture.