Archived: HF Trust - Frocester Manor

The registered manager, project manager, two service managers and support staff were available throughout the inspection and were very knowledgeable about people in their care, the policies, procedures and systems in place to ensure the continued smooth running of the home.

We observed that staff spoke to people in a respectful manner and involved people in making choices during the day, regarding what they would like to do. We observed staff asking people what lounge they would like to sit in and how they wanted to spend their day. They showed empathy and respected the person's dignity throughout.

We looked at five staff files and saw evidence that the appropriate checks were undertaken before staff began work. Staff we spoke with told us 'I feel very supported by my manager' and 'We have a great staff team and help to support each other' and 'If I feel I need further support I can always ask my manager'.

We found the home to be clean and odour free and improvements had been made as required. People told us they liked the new carpets. Cleaning schedules had been amended to include bathing equipment, including the hoists and bath seats and we saw that an acceptable level of cleanliness had been maintained.

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.